Digital Transformation for Insurance Companies Improves Customer Experience but Requires Comprehensive Security and Flexibility


Technology is revolutionizing the insurance industry, from home and auto to business and liability, unemployment, healthcare insurance and more.

To improve customer experience, and to facilitate more streamlined operations, insurance providers are updating their software platforms and applications, leveraging cloud economics and agility, but this is driving the massive growth of sensitive and private information being shared across IP networks.

Insurance providers are moving away from traditional and expensive wide-area networking (WAN) multiprotocol label switching (MPLS) circuits, to virtual networks, especially when the paradigm includes robust edge security across every access point, and data in motion security to stop Man-in-the-Middle attacks which can wreak havoc so severe that entire systems can be taken down before the IT and OT team understand they’ve been attacked.

The insurance industry was extremely hard hit by the global pandemic, with complex claim calls coming into depleted contact centers and customer queues that lasted hours, sometimes even days before someone could service the customer. Simultaneously, there was an influx of identify theft issues and fraud which have cost some states hundreds of millions of dollars-worth of illegitimate claimants. As with many businesses, the insurance industry moved many employees to a work from home environment with VPNs to address the volume of claims and processing. Unfortunately, this move spread the attack surface of their networks and potentially exposed their business and customer private data to even more risk of attack and infiltration.

While transforming to Zero Trust Virtual Networking does not solve all of these problems, it is proving to be a safeguard when it comes to preventing attacks, and a blessing when it comes to reducing the costs associated with legacy approaches. Insurance providers are now able to centrally manage global networks, which reach not only to branch offices (many which were closed for a year) but into people’s homes as work-from-home became the rule given pandemic regulations.

Every endpoint – every employee laptop and smart phone – needed to be fully secured, in ways that VPNs and SD-WANS were not designed to support.

Based on our discussions with clients, it is an urgent priority in 2021 to improve cybersecurity protections in the face of a threat landscape that is becoming increasingly complex, as well as compliance requirements resulting from tighter regulations on the use of personal information which may have been relaxed due to the crisis but are now being reinstated and strengthened.

What are some of the connectivity and cybersecurity challenges of the global insurance industry?

First, insurance firms require flexible networks with operational resilience. Large insurance companies, with operations spread across regions or even continents, rely on global networks 24/7/365. These enterprise networks must be able to maintain the highest levels of availability, the fastest throughput, and able to deliver policy-based compliance capabilities.

Second, insurance organizations rely on their networks to defend against the risks of everything from phishing attacks on internal communications and domain spoofing on the internet to ransomware attacks when adversaries break into their environment to steal valuable information and data.

Third, with more remote workers, insurance firms demand comprehensive networking and security capabilities that can deliver efficient access while protecting end users, customers, and the brand itself.

Given these growing demands, complex, diverse network technologies have become too difficult for IT teams to manage, driving demand for sophisticated but simple Zero Trust Virtual Network design, monitoring and management that functions at the highest levels of protection, integration, and reliability.

With modern, secure virtual networking, insurance companies can seamlessly deliver intelligent network services and support critical operations without interruption across a global environment, giving the back office as well as contact center agents, and traveling employees uninterrupted and secure access to their tools and applications.

Dispersive delivers future-ready networking today, with a unique multi-cloud and multi-path network technology that not only secures the traffic, but actually accelerates it across the network.

Our virtual networking approach is comprised of software components that channelize, route and accelerate application data to significantly enhance network security, reliability and performance across branches and devices including laptops, tablets, phones and IoT.

Well beyond SD-WAN, with private networking that is faster, more secure and resilient from edge-to-edge, and through the core with three fundamental components: end point clients/gateways, strategically placed deflects, and controllers.

Data streams are split at the authenticated source, encrypted and re-addressed with a Dispersive™ Virtual Network (DVN) header to force traffic to follow different network paths based on instructions from the Dispersive™ Virtual Network (DVN) across one or more WAN connections.

Our solution is faster, because all traffic is divided into separate, independent packet streams that are each sent simultaneously across different micro-segmented, individually encrypted paths across the internet from authenticated sources to destinations. If congestion or an attack anomaly is encountered the encrypted data packet rolls to a new faster, unimpeded path to optimize traffic flows.

Our solution is more secure and less expensive, as it can replace an MPLS network with Internet and broadband connections that extend to any IP connected device. Our solution distributes traffic across dynamically changing pathways to avoid DoS, DDoS, and Man-in-the-middle attacks.

Our solution is more reliable, because all services are segmented, monitored and managed independently. QoS is applied to each service to ensure critical traffic is treated with highest priority, and path diversity is provided with multiple cloud and network partners options to create core and carrier diversity.

As the economy prepares for a big comeback, it’s time to re-think legacy approaches, and find new ways to improve everything we do, including providing insurance safety nets to consumers and businesses, but never at the expense of their privacy and security, with simply better ways to ensure that when we connect, we can do so with confidence.